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Quick videos. Now in Intercom.

Deliver an exceptional experience to your customers with Loom videos in Intercom

Intercom enables real-time interaction with customers through live chat, chatbots, and targeted messaging. With Intercom, you can deliver customer service more quickly and convert more leads through personal engagement.

That’s why we’re excited to announce that Loom has partnered with Intercom to provide a seamless integration that allows your customers to watch Loom videos directly in Intercom’s products – Messages and Articles.

Intercom interface example
Adding a personal touch to your customer communication just got a whole lot easier.

Why is this important?

At Loom, we use Intercom on a daily basis. It has changed how we support and communicate with customers by providing a quick and easy way to get in touch with our team. Every message feels personal, which has allowed us to scale our support operations from just a few to hundreds of thousands of users in two short years.

Here are a few quick ways that you and your customers can record quick videos with Intercom:

👋 Set your customers up for success with onboarding videos

First impressions are key. Make sure your customers understand how to get immediate value from your product by explaining how key features work with a quick video. Build trust with more authentic communication.

🤝 Nurture your sales leads with personal videos

Break free from impersonal sales messages and add a friendly face to your message. Not only will you stand out from your competitors, but your future customers can immediately get to know you and your company. Loom is guaranteed to open more doors and close more deals.

📚 Document tutorials and user guides in your Help Center

Help your customers access all the information they need to be successful by creating intuitive help articles. Adding a video component creates tremendous value for the customers who prefer to learn in a visual way.

To watch more examples of how you can integrate Loom videos with Intercom, head to our use cases page.

Setting Up Loom Videos with Intercom

Intercom makes it super easy to add a Loom video to your Article or Message. Click on the button available in your composer window and select Insert Video. Paste the Loom video link and you’re done.

How to set up Loom videos in Intercom

Please note: this feature is currently available for the Messages (in-app) and Articles products.

Thank you for reading and let us know if you have any questions. We’re looking forward to seeing how you’ll be using Loom in your Intercom communications. Let us know what you think!

Happy Recording! 🎥


Sep 26, 2018

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