How Sarah Uses Loom as a Customer Support Manager at Andela
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I'm a big fan of Bloom. I use it pretty much on a daily basis just to send over quick videos on how to troubleshoot issues within my team internally or externally to customers.
Sometimes that just need a little bit of guidance as to what they need to do on a particular issue. I also work across multiple time zones and so to making sure that we're not constantly scheduling meetings, it's a lot more effective for me to just send a quick video showcasing what it is I'm looking for.
And from there we can just work a bit more asynchronously so that we can get work done around the clock.
So those are just a few ways that I use Loom for my team.
Transcript
Show Transcript
I'm a big fan of Bloom. I use it pretty much on a daily basis just to send over quick videos on how to troubleshoot issues within my team internally or externally to customers.
Sometimes that just need a little bit of guidance as to what they need to do on a particular issue. I also work across multiple time zones and so to making sure that we're not constantly scheduling meetings, it's a lot more effective for me to just send a quick video showcasing what it is I'm looking for.
And from there we can just work a bit more asynchronously so that we can get work done around the clock.
So those are just a few ways that I use Loom for my team.
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My teammates and I love using Loom! It has saved us hundreds of hours by creating informative video tutorials instead of long emails or 1-on-1 trainings with customers.
Erica GoodellCustomer Success, Pearson
Using Loom has significantly improved how I communicate with my colleagues. It simplifies sharing feedback and makes my workflow interactive, as my colleagues can comment on videos if they have further questions. It’s intuitive and enhances productivity by streamlining collaborative efforts.
Matthew NormanCreative Director, Designity
My new daily email habit. Begin writing an email. Get to the second paragraph and think 'what a time suck.' Record a Loom instead. Feel like 😎.
Kieran FlanaganVP of Marketing, HubSpot
Loom amplifies my communication with the team like nothing else has. It's a communication tool that should be in every executive's toolbox.
David OkuinevCo-CEO, Typeform
My teammates and I love using Loom! It has saved us hundreds of hours by creating informative video tutorials instead of long emails or 1-on-1 trainings with customers.
Erica GoodellCustomer Success, Pearson
Using Loom has significantly improved how I communicate with my colleagues. It simplifies sharing feedback and makes my workflow interactive, as my colleagues can comment on videos if they have further questions. It’s intuitive and enhances productivity by streamlining collaborative efforts.
Matthew NormanCreative Director, Designity