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Research Report

Building Connection in the Post-Modern Workplace

Why traditional communication tools aren’t cutting it anymore — and what leadership can do to fix it.

  • 72%

    of office workers are frustrated with traditional digital communication tools.

  • $1.85B

    wasted weekly by office workers simply scheduling and rescheduling calls.


The work world is at a tipping point. Mandates are lifting. Teams are coming back to the office. Others are setting permanent remote/hybrid policies. The modern work world we’ve all been building for 2+ years will finally be put to the test. Will leaders harness this moment to build a truly post-modern workplace? Or hurry back to the old status quo?

Loom surveyed 3,000+ employees and leaders in the US and UK to examine the behaviors and attitudes surrounding digital communication in the workplace. The takeaway: Where your team is located hardly matters. What makes or breaks the future of a workplace boils down to communication and connection.

Loom’s latest research report explores the ways in which employee expectations and workplace relationships are shifting. The report also breaks down how modern tools can foster team cohesion, improve engagement, and forge genuine connection — regardless of where your team works.

You’ll Walk Away With

  • Insight into what employees want in a post-modern workplace, and how companies can stay ahead of the curve.
  • Data on why traditional communication tools (email, live video, phones, etc) are falling short — and costing companies billions.
  • An early look at the emerging tools transforming employee comms from a time suck into a source of increased productivity and interpersonal connection.
Building Connection in the Post-Modern Workspace report cover
  • $128B

    cost of time wasted due to miscommunication and time spent trying to communicate more effectively with existing tools

  • 87%

    of office workers can identify ways that remote work and digital comms tools have improved their job

  • 36%

    say recorded meetings have been the best side effect of remote work

It’s not about the office, it’s about belonging: To retain employees, organizations need to evolve their approach to building community, cohesion, and a sense of belonging at work.

McKinsey & Company